FAQ

Frequently asked questions

How long will it take to get an inspection?


Umbrella Roofing will come out to perform an inspection within the first 12 hours of being called. Weather permitting.




How long does it take to get my estimate?


You will receive Umbrella Roofing’s estimate within 24 hours of us departing your property inspection.




What is the average time frame to get my new roof installed?


After we finalize and compare the insurance estimate vs our Xactimate pricing to get you fully compensated, we do our best to have your new roof installed within 10 days.




What is RCV and ACV?


RCV – Replacement Cost Value (Umbrella Roofing recommended) The cost to replace an asset at the present time, according to its current worth. In the insurance industry, “replacement cost” or “replacement cost value” is one of several methods of determining the value of an insured item. At completion of job insurance releases depreciation to homeowner. Amount returned is always in (parenthesis) ACV – Actual Cash Value Actual Cash Value (ACV) is not equal to replacement cost value (RCV). ACV is computed by subtracting depreciation of the age of the roof from replacement cost. Upon finalizing their itemized list of damages the insurance keeps depreciation and often leaves out of pocket costs to homeowner. Amount kept and not returned to homeowner is always in <Less than Greater then>




How do I know if I have a totaled roof?


If you have 8 confirmed damaging hail hits in a 10’ x 10’ foot area on the North, South, West and East parts of your roof then your insurance company should assess it as totaled by Texas insurance guidelines.




Does Umbrella Roofing use an ice and water shield on new installations and repairs?


Umbrella Roofing includes an ice and water shield when replacing your roof in addition to metal flashing that most roofing companies only use. We are sure to install them in areas that are prone to roof leaks such as roof valleys, perimeter of the chimney and skylights.




Does Umbrella Roofing install the metal drip edge on new installations and repairs?


Umbrella Roofing will definitely install the metal drip edge on the perimeter of the external fascia to prevent water rot and improve your roof’s decor. We use pre-painted drip edge that other roofing companies rarely use due to trying to save money. We want it to match your shingles and not be an eye sore of metal shining when you pull into your drive way. This is a Building Code ordinance that must be installed on all homes. We will ensure that your insurance company will compensate you for the drip edge in their estimate to replace your roof.




What is Xactimate-Xactware?


Xactimate is the industry leading replacement cost estimating software for property claims. Umbrella Roofing uses Xactimate to estimate repair costs to achieve greater speed and accuracy in our claims-handling workflows with the most up to date and reliable pricing information.




Are you locally owned?


Umbrella Roofing is proudly locally owned and operated here in San Antonio, Texas.




Does Umbrella Roofing paint pipe jacks and vents?


Umbrella Roofing paints all vents, pipe jacks, and rain caps from all roofing vent penetrations, excluding solar vents.




Does Umbrella Roofing offer financing?


At Umbrella Roofing, we teamed up with Hearth, the leader in home improvement financing, to find you competitive home loan options that save you money on your next roofing service and get your project done right.





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